Free Ebook Setting the Table: The Transforming Power of Hospitality in BusinessFrom Harpercolins Colege Division,2006
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Setting the Table: The Transforming Power of Hospitality in BusinessFrom Harpercolins Colege Division,2006
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Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer. Harpercollins College Division,2006
- Sales Rank: #12052345 in Books
- Published on: 2006
- Binding: Unknown Binding
Most helpful customer reviews
0 of 0 people found the following review helpful.
Helpful in Every Area of My Life
By Cameron
I work as a bartender at an upscale bar, and as a web developer who is constantly making UI decisions. Furthermore, I'm interested in owning my own business. The lessons taught by this book can be easily applied to all three areas, and they're extremely important lessons. I firmly believe that I have a much better idea of how to conduct business and how to behave in a professional environment, especially in terms of making customer/client-facing decisions. I would highly recommend this book to anyone interested in how the restaurant industry works (when it's done right) from the perspective of one of the most passionate figures in the hospitality industry. I learned a ton about how to interact with strangers, clients, customers, and even friends and family. The central tenant of the book is, at its core, be good to people and they'll be good to you - giving things away makes you richer (both fiscally and figuratively) in the end.
1 of 1 people found the following review helpful.
Making people feel special is a competitive advantage in business.
By Amazon Customer
In my soul I believe that making people feel special is a competitive advantage, whether that is with employees or with clients.
Do your clients feel like guests?
I think people who work in the hospitality (particularly hotels) look at their jobs in one of two ways, most see their jobs as helping someone to have a good night’s sleep, in a clean and nice room. Some others see their job as making sure guests are relaxed, that guests enjoy their city, and that guests don’t have to worry about a THING. The latter are the 5%’ers Danny speaks about.
The book starts off a lot about Danny’s background, it was admittedly slow, but chapter 4 is when it started sinking in for me, so if you get it start there if you are pressed for time.
“The opportunity to make someone feel special is all around you, just look UNDER the rocks”
In this chapter it opens with a story about turning over rocks, and Danny talks about how he sees it as his job to turn over the rocks of his business, look deeper than what is on the surface to understand more about your clients. As usual learning to watch and listen is again showing itself as a critical skill in making someone feel special.
Later he goes on to speak about 51%'ers...
The 51%’ers have 5 core characteristics:
1 – Optimistic Warmth
2 – Intelligence
3 – Work Ethic
4 – Empathy
5 – Self awareness and Integrity
I liked how chapter 9 opened up with “Constant, Gentle Pressure”, Danny states that the core of effective leadership lies in:
1 – Setting a clear vision for your team so they know where you are taking them
2 – Hold people accountable to consistent standards of excellence
3 – Communicate, repeatedly, a well-defined set of cultural priorities and non-negotiable values
Throughout the book there were times I found myself nodding and saying "yup" again and again.
Danny has struggled with scaling his business and not losing his soul in the process and goes into great detail on what creates scale that doesn't get too far away from core principles.
Lastly he ends the book with this reminder:
“The road to success is paved with mistakes well handled.”
In other words we are all going to make mistakes, that’s a given, it’s how you handle them that is the key. The concept of writing the great last chapter on every mistake is the KEY. When a mistake is made, it’s made, but the future is NOT made yet. How can you take a mistake that happened and turn it into the great last chapter in the story with a client? You can only turn things around when you genuinely care about the person, and righting the wrong.
2 of 2 people found the following review helpful.
It's about leadership
By david s. guzick
This book is no doubt of general interest, but in my opinion it will be especially helpful to those in leadership positions in industries that have hospitality functions other than the restaurant business. I run a large health system in South, and found that I could translate many of the challenges that Mr. Meyer describes, and the strategies that he has developed to address them, to the challenges of running hospitals and medical schools. Hospital and hospitality have the same latin root, and the needs of patients and restaurant guests overlap. I downloaded the book on a plane thinking I would be interested in it because I grew up in NYC, am a bit of a foodie and have enjoyed dining in Danny Meyer restaurants. I enjoyed learning about the restaurant business, but I learned much more about leadership strategies from an angle that I would not normally encounter. Mr. Meyer writes well and can be quite pithy. I deleted one star only because I found his extensive description of his privileged upbringing, and his frequent name-dropping, to be a distraction (at least for me). That said, this is a minor criticism of an otherwise very useful book that is easy reading.
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